Data Privacy Policy

At Galactic Wins we take your privacy seriously and are committed to handling personal information responsibly for players in New Zealand. This Privacy Policy explains the categories of data we collect, how that information is used and shared, and the technical and organisational measures we employ to protect it. Guidance on cookies, user rights, and how to request access or correction is included so you can make informed choices about your account and activity. Our approach is designed to balance player convenience with strong data protection and regulatory compliance.

Types of data we collect

Personal information includes identity and contact details such as full name, email address, date of birth, and residential address provided during registration. Technical data covers device identifiers, IP addresses, browser and operating system details, and usage logs generated while accessing our site. Transactional data records deposits, withdrawals, wagers, bonuses, and session history needed for account management and regulatory reporting. Sensitive financial details used for payments are processed only as required for transactions and verification.

How we use your information

Account administration and security are primary uses of collected data, enabling authentication, fraud prevention and KYC checks required under applicable laws. Operational purposes include processing payments, facilitating deposits and withdrawals in NZD, handling bonus eligibility and customer support queries. Data analytics help improve site performance, detect abuse patterns and ensure game fairness. Legal compliance such as AML obligations and tax reporting also necessitates limited use and retention of specific records.

Data protection and security practices

Robust technical measures are implemented to protect personal data, including encryption in transit via TLS, secure server configurations, firewalls and intrusion detection systems. Access controls restrict personal data to authorised staff on a need-to-know basis, and regular security assessments are performed. Retention periods follow legal and business requirements; once information is no longer necessary we securely delete or anonymise it. Incident response procedures are in place to address suspected data breaches promptly.

Cookies and tracking technologies

Cookies and similar tools are used to enable core functionality, remember preferences, and provide analytics on site performance. Third-party cookies may be set by service providers for analytics and advertising; these are documented in our cookie table and consent mechanism. You can manage cookie preferences through browser settings or the consent banner, noting that disabling certain cookies may affect site features and personalised services.

User rights: access, correction and deletion

Requests to access, correct, or delete personal data can be made through your account settings or by contacting our support team. Verification steps are required before changes are made to protect account security. Where legal or regulatory obligations require continued retention, we will explain the limitation and provide alternatives where possible. Account closure and data portability options are available in accordance with applicable law.

Data sharing and third parties

Third-party disclosure is limited to trusted partners and service providers who perform functions on our behalf, such as payment processors, identity verification vendors and analytics providers. Each partner is contractually required to maintain appropriate safeguards. Data may also be shared with regulators, law enforcement or courts when mandated by law. Transfers outside New Zealand are governed by safeguards that ensure an adequate level of protection.

Updates to this privacy policy

Policy changes are published on our site with the revision date and, where material, we notify registered users by email. Continued use of our services after changes indicates acceptance of the updated terms. For specific questions or to exercise your privacy rights, contact our data protection team via the support channels listed on your account page. As GalacticWins, we remain committed to transparency and to protecting your personal information.